Positive Linking eZine: July 8, 2016

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Volume 136 |  8 July 2016  

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Hello There

Hello there %$firstname$%,

So, after just over 3 weeks of feeling sick, dizzy and – to say the least – discombobulated with labyrinthitis it feels as if it’s nearly gone. I have been walking with a groovy walking pole and have been working from our sofa as sitting in my office felt uncomfortable and too confined. I was also falling asleep a lot so the sofa was safer!

Feeling as if you’re permanently ‘drunk’ is not a feeling I’m used to, despite, as you may know, enjoying a G&T & Chablis at times. It’s been really debilitating and yet, even though this sounds grim, there’s been so much good that’s happened. I was told by my own Mentor, “Kay, it’s likely to be a gift wrapped in dirty paper” which it has indeed turned out to be. (Talking of gifts, here’s my goddaughter, Bea and my niece Grace celebrating Bea’s 8th birthday last week – my first party dancing to Katy Perry for a while!)

By seeing a Cardiologist because there appeared to be a link between the episode and my heart (there wasn’t) we’ve found out that I had high blood pressure which is probably hereditary, an irregular heartbeat (common but something to know) AND a valve in my heart which is ‘lazy’ – this definitely needs paying attention to and all this came as a result of checking things out because of labyrinthitis. The ENT Specialist was clear that it would “go on its own” and I see him next week for sign off. I’ve been away for the weekend to the seaside with my bestie from my schooldays and we found it very easy to eat, drink, chat and shop together! All good signs I’m on form again.

So many people help me all the time with their sharing of experiences, fun, interesting and, at times, tough. SO many people have had this condition that it’s been comforting to know (and somewhat surprising) and if this sharing can help you help someone normalise it if they have it then, great. I will say %$firstname$% that nearly passing out on stage in front of about 80 women on Day 1 of your 3-day Event was a somewhat dramatic way for it to start but, I can also say this, “shit happens”. It did. Deal with it Kay. I am. We’re planning to recreate the Event on the other side of the Summer.

I’ve learned a myriad of lessons from this and am still learning them. It’s changed me, yet again. I’m so grateful for my day-to-day life, pottering about and now, again, walking the hounds. If I didn’t love it before (which I did) I truly do now. On a scale of 1 to A&E, most things are brilliant, don’t you think?

Thank you for taking the time to read this eZine as I’m sure you have so much vying for your attention. I hope the ideas and suggestions help you reflect and to show up, sparkle and be heard even more at work.

Warm and ever-sparkly wishes %$firstname$%,


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PS – Oscar Wilde Said it best, %$firstname$% when he said “Be yourself; everyone else is already taken.” Enough said.

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What's Happening

Taking Time Out. Now.

We’re about to go on our 2-week holidays. Snowy & I have decided to have a mash up of time at home together, time in Italy with friends and time by the seaside at the place we bought last year.

It’s so easy to think you can keep going, you can dip in and out of work. But I know this to be true: It’s easy to become stale and a bit lacklustre. Having a break, giving yourself the gift of time just ‘being’ rather than ‘doing’ can give your creative juices such a boost.

Since being ‘off sick’ as I have been, I’ve leaned on my team for support, created a big boost in income with a subtle tweak in how we do things and enrolled new VIP clients and navigated a 65% renewal into one of my private mentoring groups and a 70% renewal into another. All from the sofa and whilst under the weather. AND with a lot of help and support.

This is not meant to impress you in any way %$firstname$%. It is, however, meant to show you the importance of staying loose, of asking and being open to help and others’ ideas. It’s also as a result of taking time out and giving yourself a wide open space to ponder. I’m taking more now too. Let’s see what comes out of that! What about you? Have you got a wide open space for yourself on your horizon? I hope so.

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How “Out of the Office” are YOU?

How to show up and sparkle at work – even when you’re on holiday.

It’s the dilemma that’s so common now – when you’re “Out of the Office” just how “Out” of the office are you?

With the holiday season upon us, this is a timely way to plan your exit strategy and still look after your connections. 

Having collected some ‘jaw-droppingly bad’ Out-of-Office bouncebacks over the years (best one: “I’m away from the office so contact me again on my return” – No dates, no alternatives, no clue) I thought it would be useful for you to use a simple structure for your email ‘Out of Office’ bounceback.

The simple-to-follow formula of Acknowledge/Inform/Guide is the most efficient and most helpful to the recipient. It’s also the safest bet to enable you to come across to your clients, customers and colleagues as professional, helpful and thoughtful – even when you’re not there.

Depending on how you’ve decided to manage being away, I suggest doing one of the following:

  1. Read your emails regularly whilst you’re away, twice per day for example.

  2. Have someone read them and then sort out the ones you need to read when you return.

  3. Read them only when you return.

1. Reading your emails regularly while you’re away

  • Acknowledge: Thanks for your message and I’m away from the office until Month, Date.

  • Inform: I’ll be reading and responding to my emails in the meantime and will do this twice per day.

  • Guide: If your message is urgent and you need immediate assistance, please email John Smith, Title, who will help you. You can email him at — or call him on 123 456 7890. Thanks again, Your Name.

2. Someone’s reading them, sorting out the ones you need to read on your return

  • Acknowledge: Thanks for your message and I’m away from the office until August X.

  • Inform: My colleague, Jim Smith, Title will be accessing my emails during my absence and will ensure any requiring urgent attention, are handled while I’m away.

  • Guide: If you want to speak to Jim Smith or call him direct while I’m away, he can be contacted at —– or you can call him on 123 456 7890

3. Read them only when you return

  • Acknowledge: Thanks for your message and I’m out-of-the-office on holiday at the moment.

  • Inform: I will return to the office again on August X and in the meantime have no access to my emails

  • Guide: If you require immediate assistance, please contact Jane Smith, Title, who will be happy to help you. You can email Jane at jane@emailaddress.com ——- or call her direct on: 123 456 7890. Thanks again, Your Name.

There’s always a balance to achieve and to weigh up how your emails impact your time away is a decision you have to make yourself. There’s always a rub!

If you decide to read them and respond to them while you’re away, I suggest you agree you’ll read them and respond to them for a certain period of time, say an hour, every day at the same time. Plans can then be made around that and you can tell people when you’ll get back to them. Managing their and your holiday companions’ expectations too is key.

Help yourself by discussing this first with everyone you’re on holiday with just makes it easy for them to understand and let you get on with it. Trying to do it between trips or sneaking on to your smart-phone between meals just becomes stressful and can antagonise your family and friends. Much easier to manage their and your clients and colleagues’ expectation.

You may, or may not agree but this quote sums up the point here:

“Time for work – yet take much holiday, for art’s and friendship’s sake”. George de Wilde

So, I hope for your own art and friendships, you take much holiday %$firstname$%.

I’d love to hear what you think. You can leave me a comment or a note here.

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Do you want to use this article in your eZine or on your website?

Please do but only if you include this complete “blurb” with it:
“Article reproduced with permission of Kay White, Savvy & Influential Communication Expert and Mentor at www.kaywhite.com.

Kay shows experienced – and often frustrated – business women (and very smart men) how to be heard and understood by accessorising their day-to-day interactions with subtle, influential phrases and words to make people sit up, listen and take action. Kay’s book, The A to Z of Being Understood is an international #1 Bestseller: http://amzn.to/kTJYdX and helps professionals make their voices heard and their conversations really count.”

To see any previous issues of this eZine or comment on an article, please go to www.kaywhite.com (you’ll find the link to previous eZines on the Blog page, on the right). I’m always interested to hear from you.

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A is for Ann a Director, Private Health Care Company in the UK.

Responsible for a £100 million part of the business, when we started working together Ann felt alienated from her team and unappreciated by her senior management.

Before working with Kay I thought communication mentoring was counselling and that I certainly did not need it. Working with Kay couldn’t be more different – interactive, thought-provoking, confronting and good fun at the same time. I was feeling an outsider with my team as I had such a short fuse and my frustration kept bubbling up. I’m so much more open-minded and willing to learning new ways and strategies of approaching problems. It’s as if Kay’s a secret member of my team in fact and helps me plan my moves with care.

I’ve learned how my behaviour can make things happen and I modify my approach, I pause and pay attention to my language. People notice the difference in me. Kay’s style is fun and challenges you and with Kay’s thoughtful questioning and strategy, I’ve been promoted twice since we’ve been working together.”

Kay's Owl

A is for Ann and is also for Astute, Agile, Attitude

For 3 more of these sort of positive, punchy and powerful words go to: www.kaywhite.com and find today’s words at the bottom of the page. They’re there to motivate, inspire, compel both you and those around you as you use them every day AND, see below for your Power List.

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Walking with Angels by Claire-Louise Price

I’m honoured to recommend to you the book of poetry released last year by my VIP client Claire-Louise Price.

Walking With Angels is a precious collection of poems written during a 4 year, highly-emotional journey taken by Claire, in which she explores the concepts of love, loss, hope, gratitude, spirituality and courage.

I’ve read one of her poems at 2 of my Events. “The Olive Tree” about the power women have and you could hear a pin drop.

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Savvy Style & Sparkle Soundbite 

Handbag Organiser!

DancerAs someone who loves, loves, loves her handbags and changes them over regularly, depending on my mood and outfit, this is a sparkly ‘must have’ for you.

A handy bag which you pop all your bits and bobs into and then just lift in and out of any handbag or purse you choose to use that day! Saves time and losing things.

And for holiday purposes they’re so easy. I’m all for easy, aren’t you?

Lift and go.

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About Kay

Known as the Savvy & Influential Communication Expert for Ambitious Women in Business, Kay mentors and coaches professional women who want to attract promotion, recognition and rewards at work without feeling they have to ‘sell their soul’.

Running her own multiple 6-figure coaching & mentoring business for over 10 years, Kay shows her clients, who are corporate career women at all different stages of their careers, how to naturally attract more income and opportunity while being true to themselves.

Kay’s clients learn how to present themselves most effectively at work and to combine strategic, planned career move-making steps with influencing skills. She also teaches compelling and assertive language and powerful mindsets around, for example, money, ambition and worthiness. She draws on her own 20+ years corporate career in the male-dominated world of London insurance broking. Kay started her career at 18 as a Secretary and left as a Director, having also worked for the company in Paris, to start her own coaching business. Some of her ex-colleagues have become clients and Kay still speaks French – now more enthusiastically than fluently.

Hosting an annual 3-day Live Event for corporate career women “Show Up; Sparkle & Be Heard LIVE” Kay encourages and shows women how to be the best, most valuable version of themselves so they’re ready to be paid what their worth and go for what they want with certainty. Crucially too, how to have more ease and more fun as you plan your way forward.

Kay is author of the Number 1 Best-Seller “The A to Z of Being Understood” and you can connect and find out more from Kay at: www.kaywhite.com

Living close to London with sighthounds, Jeffrey, Pharaoh & DeeDee, lots of Kay’s inspiration comes from walking ‘the hounds’ as she calls them – whatever the UK weather – early in the mornings in the local countryside. Kay’s husband says she’s the Pack Leader and he’s part of the pack.

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